Web Sale Customer Service
You can use the Arches shoes Contact form to reach us with any of your questions
Free Shipping On Purchases Over $100.00
To all North American Addresses. For purchases under $100.00 to North American adresses we charge a flat shipping rate of $15.00. Please note that customers are responsible for the cost of return shipping.
PayPal Confirmed Addresses Only
archesshoes.ca will only ship to the name and billing address indicated by the paypal confirmed shipping address.
archesshoes.ca ships all online orders via Canada Post. Storefront pick-up is also available. See our additional shipping and delivery information found on our FAQ page
*IMPORTANT HOLIDAY SHIPPING INFORMATION*
Due to the increase in orders during the Holiday season, archesshoes.ca will require additional time to complete orders. Please note that OVERNIGHT SERVICE IS NOT AVAILABLE. If you are ordering a gift, please consider adding a extra week to delivery time as archesshoes.ca does not process orders on Saturday, Sunday or statutory holidays. Orders placed after December 13 may not arrive before December 25.
North American Orders
Canadian orders are shipped via Canada Post Expedited service with an estimated delivery of 2 to 9 business days depending on the postal code. Orders going to both the United States and Mexico are shipped via Expedited Parcel service. Delivery times vary between 6 and 14 business days depending on the zip code. Postage includes insurance and tracking number.
5% GST is charged on all orders that are shipped within Canada